- Genwac is a wholly owned division of Watec Co. Ltd. Japan.
- All Genwac products are designed and manufactured in Japan by Watec Co. Ltd.
- As of June 1, 2003, Genwac is the only authorized supplier of both Watec "WAT-" and Genwac "GW-" brand products.
Frequently Asked Questions & Answers
Question: Where can I purchase your products in my country?
If you are located in the U.S. or Canada, please Click Here. All other non-U.S. inquires, please Click Here.
Question: How do I become a distributor of Genwac and Watec Brand products?
First, you will need to fill out a Credit Application and fax it to: (845) 359-1391.
Next, you need to print, read through, sign, and send back the original copy of the Distributor Agreement to:
Watec, Inc.
25 Greenbush Road
Orangeburg, NY 10962
Jason Williams
Question: My lens does not seem to be compatible with your camera.
Check lens type i.e. manual, DC auto iris or Video auto iris. If DC or Video please check pin configuration (Click Here) to be sure the pins are set accordingly.
Other suggestions: Check your power supply. Check level control setting (above auto iris socket) Check ALC of lens.
Question: I am not receiving a video signal.
Check center pin of BNC connector or video in connection to be sure it is secure. Check power supply to guaranty it meets requirements specified in your Operators Manual. Check setting on lens iris to be sure it is functioning properly.
Question: Do you supply cameras with digital output?
Unfortunately, our cameras do not come equip with USB or IEEE1394 format.
Question: How should I transfer images taken by Watec cameras to a computer?
You can use Watec cameras if your computer is capable of receiving either one of the composite video signal NTSC, EIA, PAL, CCIR format. The video signal taken by Watec cameras can be transferred to your computer by using a video capture card.
Question: Does Genwac provide a portable wireless unit?
Currently we do not manufacture a portable wireless unit. However, for information on how and where to obtain Genwac products which utilize high quality transmitters, receivers and battery powered wireless units, please see the links below.
Discrete Electronics
1205 Elizabeth Street Suite I
Punta Gorda, FL 33951-0325
Tel: (941) 575-8700
Fax: (941) 575-2727
Grand Central Sec. Pro.
2070 Attic Pkwy, Suite 305
Kennesaw, GA 30152
Tel: (800) 845-3142
Fax: (678) 290-0944
Pro-Tech Sales, Inc.
1313 W. Bagley Rd
Berea, OH 44017
Tel: (800) 888-4002
Fax: (440) 239-9243
Unilux, Ltd.
7845-D Airpark Road
Gaithersburg, MD 20879-4124
Tel: (301) 258-7318
Fax: (301) 963-3151
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